Quality Assurance Intake Coordinator
About Wagstaff Law Firm
Wagstaff Law Firm is a National Personal Injury/Mass Tort law firm that specializes in helping those who have been injured by defective and dangerous products as well as defective medications. Depending on the circumstances, the manufacturer or distributor of the product can be held accountable for the defect that resulted in injury. Similarly, prescription drugs and over-the-counter medications can do a lot of good; they can also cause serious injuries. Even FDA-approved drugs have been known to cause dangerous side effects, leading to mass recalls.
Throughout the history of the free market, there have been cases of defective products, dangerous drugs, and manufacturing defects that have led to the unfortunate injury to or death of many people. Unfortunately, it can be incredibly difficult for one plaintiff to fight the legal counsel wielded by large corporations and entities due to the enormous amounts of money and resources available to them. In our increasingly interconnected society, we can easily share stories of being injured by a defective product and can mount group litigation against these negligent corporations. When many plaintiffs face repercussions and injuries due to the same defective product or act of negligence, it is most likely in their best interest to take part in mass tort litigation to increase their legal power and ability to fight monstrously large corporations and businesses. Mass tort lawsuits can involve thousands of individual clients who are seeking compensation for their injuries.
Innovative and dynamic personal injury law firm seeks articulate professional to work as a Quality Assurance Intake Coordinator to help with our growing business. Join our wonderful legal team and have a great opportunity to learn the mass tort process while being part of a team of professionals. In order to succeed at this firm, you must have a strong work ethic, possess excellent written and communication skills, exceptional attention to detail, good time management, and be as committed as we are to providing the best service for our clients.
You will collaborate with referring firms and Legal Assistants in the mass tort process, establish professional working relationships, assist new clients with understanding the litigation process, and prepare and explain all legal documents for onboarding new clients. WLF is a professional work environment with a casual dress code. Medical, dental, vision, and life insurance benefits are offered including a 401k plan.
Essential Job Functions
- Work with QA Manager and attorneys on setting up new cases; case criteria, questionnaire forms, contract agreement, and introduction letters
- Download daily referrals from firms
- Collect and complete final contract agreements
- Enter signed clients into the legal database, Litify
- Call all new clients to welcome them to the firm
- Thoroughly review the client's questionnaire to ensure they meet the case criteria
- Organize case files and address any issues that arise with particular cases
- Review incoming documents to ensure they are completed correctly and follow up with client if information is missing
- Ensure clients are transferred properly to an assigned Legal Assistant
- Track referral sources for all incoming clients
- Add new referral sources to contact sheet and enter all referrals into Litify
- Prepare declinations for clients that do not meet case criteria
Qualifications & Requirements
Position requires 2-3 years of experience working in an office setting. Law firm, medical or customer service industry experience preferred. High school diploma required and Associate's degree preferred. Ability to proficiently read, write and speak English. This position must excel in attention to detail, organization, ability to multi-task, be a proactive self-starter with strong interpersonal skills and professional phone and email etiquette. This position requires proficiency in Excel and ability to quickly learn legal software. Must be able to follow up with clients immediately, establish trust on the phone and meet multiple deadlines. Scheduled work hours are 9 a.m. - 5 p.m. Monday through Friday.
We value our employees' time and efforts. Our commitment to your success is enhanced by our competitive compensation starting at $18.00/hour and extensive benefits package including Medical, dental, vision, life insurance benefits are offered including a 401k plan.
Plus, we work to maintain the best possible environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning, and culture.
How to Apply
Thank you for your interest in Wagstaff Law Firm. To apply, please send your resume to Cassidy Wright at [email protected]
Equal Employment Opportunity
Wagstaff Law Firm is an Equal Opportunity Employer. Wagstaff Law Firm provides equal employment opportunity to all qualified individuals regardless of race, color, religion, sex, age, national origin, citizenship, veteran status, disability, sexual orientation, gender identity, genetic information, or any other factor protected by applicable federal, state or local law.